Shipping Policy
ONE GLIDE® SHIPPING POLICY (www.one-glide.com)
COVID-19 SHIPPING IMPORTANT INFORMATION:
Due to the rapid spread of COVID-19 coronavirus this has had a major impact on global shipping markets, with the increase in demands of online goods and shipment packages and port congestion with flood in cargo's and containers there will be delays in shipping products.
The packages are also scanned, screened and disinfected for your safety.
The shipment courier industry is doing the utmost so it can survive and recover from the effects of the pandemic.
Please bear with us during these difficult times and we assure you your packages will still be processed in the earliest possible as the current difficult situation permits.
As a result, the shipment companies have forced us to up the shipping charges drastically, One Glide® previously operated as FREE Shipping worldwide, unfortunately now this has to be temporarily increased to €14.99 to keep up with these drastic measures. Price had to be updated to match international freight costs worldwide due to COVID-19 pandemic.
Shipping duration will vary between 4-26 business days and situation is changing day-to-day.
We keep our promise and assure you we are doing our best to keep all our clients satisfied with our products and prompt customer service.
We thank you for your understanding, patience and co-operation during this difficult situation.
We will keep taking all the necessary precautions to guarantee your full safety worldwide.
Shipping ETA per country:
United States
Standard Shipping: FREE 4-12 Business Days
United Kingdom
Standard Shipping: FREE 4-12 Business Days
Canada
Standard Shipping: FREE 4-12 Business Days
Europe
Standard Shipping: FREE 4-12 Business Days
Australia
Standard Shipping: FREE 4-12 Business Days
New Zealand
Standard Shipping: FREE 4-12 Business Days
Rest of World
Standard Shipping: FREE 4-12 Business Days (depending on location)
DISPATCH AND POSTAGE PROCEDURE
All orders are typically dispatched within 2-3 business days from our warehouse
All orders will include tracking from dispatch to end delivery, in some occasions a secondary local tracking number is required for local shipping updates – please email us on info@one-glide.com for further details on your shipping status.
All orders will are shipped in bubble packaging and box this is to ensure your purchase is not damaged during transit.
One Glide® (www.one-glide.com) is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is the buyers responsibility to make sure the correct address name and delivery information is inputted when purchasing the product or products from the website (www.one-glide.com)
It is always in our best interests to make sure you receive your parcel in a timely and efficient manner and One Glide® (www.one-glide.com) will assist as much as possible to trace a missing parcel. To get in touch you can message us 24/7 via either email on info@one-glide.com or via Facebook messenger @oneglide. One Glide will do the utmost to get an answer from the shipping team ASAP and provide you with the information required where possible.
One Glide® (www.one-glide.com) is not responsible for refunds of shipping costs in the event of delayed shipping due to mistakes or mishandling of packages by either local or international shipping couriers.
HOW TO TRACK YOUR ORDER
Please check your email for the tracking information or get in touch. In some cases the direct tracking URL might be required you can find this in your email when your order is dispatched or in your PayPal purchase activity. If you require you can contact us for further assistance via email info@one-glide.com or via Facebook @oneglide
CONTACT US
Please direct any shipping related inquiries to info@one-glide.com
REFUNDS & RETURNS
Please refer to our returns policy on our website.
